{"id":29566,"date":"2019-11-24T22:57:38","date_gmt":"2019-11-24T21:57:38","guid":{"rendered":"https:\/\/www.wondercrow.ch\/it-insourcing-transformation-im-finanzumfeld\/"},"modified":"2026-09-21T07:36:34","modified_gmt":"2026-09-21T05:36:34","slug":"it-insourcing-transformation-im-finanzumfeld","status":"publish","type":"post","link":"https:\/\/www.wondercrow.ch\/en\/it-insourcing-transformation-im-finanzumfeld\/","title":{"rendered":"IT-Insourcing Transformation In The Financial Sector"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row preset--module--divi-row--default\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29351 alignnone size-full\" src=\"https:\/\/www.wondercrow.ch\/wp-content\/uploads\/2019\/11\/business-3370832_900.jpg\" alt=\"\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.wondercrow.ch\/wp-content\/uploads\/2019\/11\/business-3370832_900.jpg 900w, https:\/\/www.wondercrow.ch\/wp-content\/uploads\/2019\/11\/business-3370832_900-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw\" \/><\/p>\n<p><strong>Initial Situation<\/strong><span style=\"font-size: 14px;\">\u00a0<\/span><\/p>\n<p>For strategic reasons, a large cantonal bank decided to re-integrate the operation of its applications, including IT development. The operation of the infrastructure remained externally with the outsourcing partner. This organizational transformation affected about 400 IT employees.<\/p>\n<p><strong>Successes<\/strong><\/p>\n<p>As ITIL consultant, we ensured that the processes continued to function seamlessly after the carve-out. A key to success was a close cooperation with those affected and the management in adapting the processes.<\/p>\n<p><strong>Activities<\/strong><\/p>\n<p>In the role of ITIL consultant we have:<\/p>\n<ul>\n<li>Created the project charter for the stream \"Transition IT Service Management Processes\".<\/li>\n<li>Identified the impact of the transformation on the IT Service Management Processes (Incident Management, Problem Management, Release Management, Change Management, Business Continuity).<\/li>\n<li>Re-modelled the above-mentioned IT service management processes and, where necessary, drafted \"Process Interface Management\" contracts between the Cantonal Bank and the outsourcing partner.<\/li>\n<li>Aligned the results with the Software Development Lifecycle and Inventory streams.<\/li>\n<\/ul>\n<p><strong style=\"font-size: 14px;\">Keywords<\/strong><\/p>\n<ul>\n<li>ITIL<\/li>\n<li>IT Operations<\/li>\n<li>Insourcing \/ Outsourcing<\/li>\n<\/ul>\n<p><em>Remark: We performed the above-mentioned activities as employee at a former employer.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":29352,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,1],"tags":[54,55],"class_list":["post-29566","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","category-unkategorisiert","tag-itil","tag-prozess-management"],"_links":{"self":[{"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/posts\/29566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/comments?post=29566"}],"version-history":[{"count":9,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/posts\/29566\/revisions"}],"predecessor-version":[{"id":30367,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/posts\/29566\/revisions\/30367"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/media\/29352"}],"wp:attachment":[{"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/media?parent=29566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/categories?post=29566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wondercrow.ch\/en\/wp-json\/wp\/v2\/tags?post=29566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}